Transform Customer & Employee Experiences
StrataXM is a full-service experience management firm that helps organizations design, implement, and optimize customer and employee experience programs that drive measurable business outcomes.
Increase Customer Retention
Strategic experience programs that identify and address customer needs
Boost Employee Engagement
Create meaningful employee journeys that improve productivity and retention
Maximize XM Platform ROI
Expert Qualtrics implementation and optimization for your business needs
Without Strategic XM:
- ✕Fragmented customer and employee insights
- ✕Underutilized experience management platforms
- ✕Missed opportunities for business growth
With StrataXM:
- ✓Holistic view of customer and employee experiences
- ✓Maximized ROI from your XM technology investments
- ✓Data-driven strategies that deliver measurable results
Our Core Services
StrataXM is a full-service experience management consulting firm that designs, implements, and optimizes programs that deliver measurable business outcomes.
End-to-End Experience Program Design
A comprehensive approach to designing customer and employee experience programs that align with business goals and deliver measurable outcomes.
Qualtrics Implementation & Configuration
Expert setup and configuration of Qualtrics XM platform tailored to your specific business needs and integrated with your existing systems.
Real-Time Dashboard & Insight Development
Custom-built dashboards and analytics that transform raw data into actionable insights for executives and frontline teams.
Closed-Loop Feedback & Action Automation
Automated systems that detect customer issues and trigger immediate responses, ensuring no negative experience goes unaddressed.
Technical Integration & API Engineering
Seamless connections between your experience management platform and other business systems, creating a unified data ecosystem.
Governance & Program Scalability
Frameworks and processes that ensure your experience program remains consistent, secure, and scalable as your organization grows.
Our Strategic Approach to XM
We design and implement comprehensive experience management programs that connect strategy with technology to deliver measurable business outcomes.
Strategy
We develop comprehensive XM strategies aligned with your business goals, identifying key metrics and designing programs that drive meaningful outcomes.
Implementation
We build and integrate the technical components of your XM program, connecting systems and automating workflows to create seamless experiences.
Optimization
We continuously analyze program performance, refine your approach, and help you extract actionable insights that drive ongoing business improvement.
Real Results Across Industries
Higher Customer Retention
Financial services firm
Reduced Employee Turnover
Healthcare organization
ROI on XM Investment
Retail chain with 200+ locations
Why Strategic XM Matters
In today's competitive landscape, organizations that strategically manage experiences outperform those with fragmented or tactical approaches.
Business Growth
Organizations with mature XM programs grow 5.7x faster and are 60% more profitable than competitors with fragmented approaches.
Stakeholder Loyalty
Strategic XM programs build stronger connections with customers and employees, increasing loyalty and reducing costly turnover.
Operational Excellence
Integrated XM systems improve operational efficiency by 30% while enabling your team to focus on strategic initiatives rather than manual processes.
Learn More About Experience Management
Experience Management (XM) combines customer experience (CX) and employee experience (EX) into a comprehensive approach that helps organizations continuously learn, act, and improve based on stakeholder feedback and operational data.
Financial Impact
Organizations with mature XM programs see 1.6x higher customer satisfaction, 1.9x higher employee engagement, and 2.4x higher revenue growth.
Competitive Advantage
Strategic XM creates sustainable competitive advantages through deeper stakeholder insights and more agile response to changing market conditions.
Recent Success
Truck Upfitting Company CX Integration
Seamless Implementation
StrataXM partnered with a local truck upfitting company to integrate a customer experience feedback loop into their existing system. The objective was to capture customer sentiment and leverage it to enhance their services and online presence.
Challenge
The company had no systematic way to collect, analyze, or respond to customer feedback across their service touchpoints.
Solution
StrataXM implemented an integrated CX feedback system that connected with their existing operational tools and automated review requests.
Results
Customer satisfaction scores increased, Google reviews improved, search engine rankings climbed, and customer acquisition grew.
Schedule a Consultation
Discover how our strategic approach to experience management can help your organization achieve measurable business outcomes.
Customer Experience
Strategic programs that improve retention and satisfaction
Employee Experience
Personalized journeys that boost engagement and retention
Qualtrics Implementation
Maximize the ROI of your XM technology investment